Protection From Hot Or Cold Extreme Temperatures
Our Operatives can choose to protect their Wine Spies wine orders by checking the Temperature Protection option at checkout. When you select this option, your wine will leave our warehouse in a temperature-controlled truck. This truck keeps the wine at the ideal temperature, whether the weather is too hot, or too cold. This truck safely carries your wine to a rally point - where we can insert optional ice packs - before handing your order over to one of our shipping carriers for the final leg of its journey.
How can I use this service?
If you're in an eligible state, be sure to select the Temperature Control shipping at checkout. If the weather is hot, you can click the "Add ice packs to my order" option at checkout and your orders will be fully protected. Some states are only available to be shipped via Temperature Control.
Can I track my order as usual?
Tracking for temperature protected orders is a little different. You'll know that your order is safe aboard our refrigerated fleet, when you receive an email with your tracking number. While it is on board a temperature-controlled truck, you won't be able to track the progress of your order. We keep the location Top Secret while en route. When we hand it off to one of our shipping carriers for the final leg of its cooled journey, you'll see that the tracking will begin to update.
Is this service guaranteed?
Absolutely. Just as we stand behind every wine that we sell, we guarantee that your wine order will arrive in perfect shape for your enjoyment.
Which states are Temp Control available for?
If you live in AZ, CA, ID, MT, ND, NV, OR, WA or WY, Temp Control doesn't appear as option, but don't worry - Ground shipping to your state is fast enough that the icepacks can take care of your wine for the journey.
If you have any questions about this service, questions about any wine that we feature - or anything else, please feel free to contact us via phone or email.